Health care competition, strategic mission, and patient satisfaction: research model and propositions

Patient satisfaction and health care quality

igh quality services have been shown to be directly linked to increased market share, profits and savings, and generally, service quality is also recognized as a corporate marketing and financial performance driver. Specifically, patients' quality perceptions have been shown to account for 17-27 per cent of variation in a hospital's financial measures such as earnings, net revenue and asset ret...

Patient satisfaction: a strategic tool for health services management

Background In the last years a growing number of health care organizations adopted multidimensional systems in order to evaluate the performance of health services, considering also the patient perspective. In most of the cases, patient satisfaction indicators are created by using data collected through surveys. However, it was observed that a critical aspect in the patient satisfaction measure...

The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality.

BACKGROUND Patient satisfaction is a widely used health care quality metric. However, the relationship between patient satisfaction and health care utilization, expenditures, and outcomes remains ill defined. METHODS We conducted a prospective cohort study of adult respondents (N = 51,946) to the 2000 through 2007 national Medical Expenditure Panel Survey, including 2 years of panel data for ...

Quality of care and patient satisfaction.

Patient satisfaction with primary health care services in Riyadh.

OBJECTIVE To assess the level of patients' satisfaction with primary health care PHC services in health centers affiliated to Riyadh Military Hospital RMH, Riyadh, Kingdom of Saudi Arabia. METHODS A cross-sectional study was conducted in 3 PHC centers, affiliated to Riyadh Military Hospital RMH, Riyadh, Kingdom of Saudi Arabia, over 2 months period in 2006, data was collected using a self-adm...